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Customer Service Specialist

The cornerstone of our strength resides in the relationships we share with our employees. We strive to establish a supportive and uplifting work environment, committed to providing the highest level of assistance for a balanced work-life experience.

Company Benefits
At CS Mechanical, we recognize that demanding the best from our employees means giving the best in return. Therefore, we offer a well-rounded compensation package that includes a competitive salary, vacation & holiday pay, and health coverage.

Job Overview

We are seeking a dynamic and results-driven Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for maintaining strong relationships with our valued clients. Your primary focus will be on understanding their business needs, providing exceptional customer service, and ensuring their satisfaction with our products or services. You will act as the main point of contact for assigned accounts and collaborate closely with cross-functional teams to deliver outstanding solutions and support.

Responsibilities:

  • Client Relationship Management: Develop and maintain positive, long-term relationships with assigned clients. Regularly engage in communication to understand their business challenges and requirements.
  • Account Development: Proactively identify opportunities for account growth and upselling our products or services to meet client needs and increase revenue.
  • Customer Service: Provide superior customer service by promptly addressing client inquiries, resolving issues, and ensuring client satisfaction throughout their journey with our company.
  • Project Coordination: Collaborate with internal teams, including sales, and technical support, to coordinate the successful execution of projects and ensure timely delivery of solutions.
  • Issue Resolution: Act as a mediator when conflicts arise between the company and clients, providing fair and effective resolutions.
  • Client Feedback and Input: Gather client feedback, suggestions, and requirements and communicate them internally to influence product/service improvements.   

Skills:

  • Proven Account Management Experience: Previous experience in managing client accounts, building relationships, and achieving account growth.
  • Customer-Centric Mindset: Strong customer service orientation with the ability to empathize with clients and anticipate their needs.
  • Effective Communication: Exceptional interpersonal and communication skills, both verbal and written, to engage with clients and internal teams effectively.
  • Problem-Solving Abilities: Demonstrated ability to analyze issues, think critically, and propose creative solutions.
  • Organizational Skills: Excellent organizational and time-management skills to handle multiple accounts and tasks simultaneously.
  • Team Player: Ability to collaborate and work seamlessly with cross-functional teams to deliver outstanding results.
  • Industry Knowledge: Familiarity with the industry in which our products or services operate is preferred.

    Education/Qualifications (License or Certification)

    • High School Diploma or Equivalence.

    Schedule: Be able to work a flexible schedule.

    • Monday to Friday
    • Weekends

    Work Location: In person

    To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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