Customer Service Specialist

The cornerstone of our strength resides in the relationships we share with our employees. We strive to establish a supportive and uplifting work environment, committed to providing the highest level of assistance for a balanced work-life experience.

Company Benefits
At CS Mechanical, we recognize that demanding the best from our employees means giving the best in return. Therefore, we offer a well-rounded compensation package that includes a competitive salary, vacation & holiday pay, and health coverage.

Job Overview

We are seeking a dynamic and results-driven Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for maintaining strong relationships with our valued clients. Your primary focus will be on understanding their business needs, providing exceptional customer service, and ensuring their satisfaction with our products or services. You will act as the main point of contact for assigned accounts and collaborate closely with cross-functional teams to deliver outstanding solutions and support.

Responsibilities:

Client Relationship Management: Develop and maintain positive, long-term relationships with assigned clients. Regularly engage in communication to understand their business challenges and requirements.
Account Development: Proactively identify opportunities for account growth and upselling our products or services to meet client needs and increase revenue.
Customer Service: Provide superior customer service by promptly addressing client inquiries, resolving issues, and ensuring client satisfaction throughout their journey with our company.
Project Coordination: Collaborate with internal teams, including sales, and technical support, to coordinate the successful execution of projects and ensure timely delivery of solutions.
Issue Resolution: Act as a mediator when conflicts arise between the company and clients, providing fair and effective resolutions.
Client Feedback and Input: Gather client feedback, suggestions, and requirements and communicate them internally to influence product/service improvements.

Skills:

Proven Account Management Experience: Previous experience in managing client accounts, building relationships, and achieving account growth.
Customer-Centric Mindset: Strong customer service orientation with the ability to empathize with clients and anticipate their needs.
Effective Communication: Exceptional interpersonal and communication skills, both verbal and written, to engage with clients and internal teams effectively.
Problem-Solving Abilities: Demonstrated ability to analyze issues, think critically, and propose creative solutions.
Organizational Skills: Excellent organizational and time-management skills to handle multiple accounts and tasks simultaneously.
Team Player: Ability to collaborate and work seamlessly with cross-functional teams to deliver outstanding results.
Industry Knowledge: Familiarity with the industry in which our products or services operate is preferred.

Education/Qualifications (License or Certification)

High School Diploma or Equivalence.

Schedule: Be able to work a flexible schedule.

Monday to Friday
Weekends

Work Location: In person

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PLEASE COMPLETE THE FOLLOWING

Back to Careers

Ximena Ramirez

2023-08-23

As a manager at CS Mechanical, I've had the privilege to have a team of highly skilled office professionals who support our company's work in the HVAC, plumbing, and electrical industry. The company fosters a culture of collaboration, innovation, and continuous improvement, making it a stimulating environment for both employees and management. Our focus on quality service, customer satisfaction, and adherence to safety standards sets us apart in the field. The supportive upper management ensures that we have the resources and training necessary to excel in our roles and meet the demands of our projects. It's a pleasure to be part of a company that values its employees and strives for excellence in all areas.

Erica Villareal

2023-06-07

I have been with this company for almost 8 years, and I have been able to see this company grow drastically throughout the years. Of course, like any company we have had rough days that we have worked through to get where we are today. I love the team we have created, and the technicians are also so hard working and a huge part of our success. I'm excited to see this company continue to grow and see us hit milestones through it all.

Trino Fernandez

2023-06-05

Been a employee for almost 9 years working with different technician and office staff . You have the good ones and bad ones any company have that but the level of professionalism is excellent handling job situations and executing them to the proper codes I don't have complaints of any issue towards no one I just got one thing to say I came to this company whiout nothing when none give me a chance cs mechanical give to me my relationship grow stronger over the years we everyone that I still work we today at the company especially we the owner of the company Idan ohana we have differences on the past but having does issues is one thing and be a dishonest employee and lie over things to make the company bad those person don't deserve a chance ... Any way I came to this company to work not to be crying and complaining about everything this is a lot of work we this company and they will back you up if you willing to work.we are professional at all time so don't judge the book by the cover . Sincerely: Trino Fernandez Cs mechanical .

Cody Blair

Could not have asked for a better team to help us when we needed it most!